WALL ART PRINT

Free Delivery Aus Wide (on order over $330)

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Shipping policy

At TheWallArt online store, we strive to make your shopping experience as seamless as possible. We offer free delivery on all orders over $330 within Australia. Please take a moment to review our shipping policy for more information on how we handle orders and deliveries.

1. Free Delivery 

We offer free standard shipping on all orders over $330 within Australia.

2. Shipping Times

  • Processing Time: All orders are typically processed within 1-5 business days after receiving your order. Please note that processing times may vary based on order volume or during peak seasons.
  • Shipping Times: Once your order is processed and shipped, you can expect delivery within:
    • Standard Delivery: 5-10 business days, depending on your location.
    • For regional or remote areas, delivery may take up to 14 business days.
  • Order Tracking: Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.

3. Shipping Areas

We currently only ship within Australia. We do not offer international shipping at this time.

4. Delivery Address

Please ensure that the shipping address provided is accurate and complete, including any apartment or unit numbers. TheWallArt online store is not responsible for delays or issues arising from incorrect or incomplete addresses.

If you notice an error in your delivery address, please contact us as soon as possible before your order is shipped so we can make the necessary adjustments.

5. Packaging

We take great care to package your wall art prints securely to prevent damage during transit. All prints are carefully rolled and packaged in protective tubes or boxes, depending on the size and style of the artwork.

6. Shipping Costs

  • Free Shipping: All orders over $330 within Australia qualify for free shipping.
  • Expedited Shipping: If you require faster delivery, expedited shipping options may be available at checkout for an additional cost. If expedited shipping is available, we will provide the details and associated charges at checkout.

7. Delays and Issues

While we make every effort to ensure timely delivery, please note that shipping times may be affected by factors beyond our control, such as:

  • Weather delays
  • High demand periods (e.g., holidays or sales)
  • Unforeseen courier issues

If you experience any issues with your order’s delivery, please don’t hesitate to contact our customer service team, and we will do everything we can to resolve the situation.

8. Lost or Damaged Items

If your item is lost or damaged during transit, please reach out to our customer service team as soon as possible. We will work with you to either replace the item or offer a full refund if the item cannot be recovered.

For damaged items, please send us photos of the damage and the packaging so we can investigate and initiate a replacement.

9. Contact Us

If you have any questions or need assistance with shipping, please feel free to contact us: chat or email to contact@thewallart.com.au

We’re happy to help!